Terms & Conditions

The terms of use of our services

Last updated: 15 Mars 2024

Overview

These terms and conditions govern the use of Atlas Wheels Tours services. By using our services, you accept these terms.

Use of our services implies complete acceptance of these terms.

Our services

Atlas Wheels Tours offers the following services:

  • Custom guided tours
  • Private and comfortable transportation
  • Accommodation booking
  • Professional local guides
  • Itinerary customization

Booking and payment

Reservation

To book a tour:

  • A 30% deposit is required to confirm the booking
  • You will receive confirmation by email
  • All trip details will be provided before departure

Payment

We accept the following payment methods:

  • Credit cards, bank transfers, cash
  • Payment in Moroccan dirhams or euros
  • Balance due 30 days before departure

Cancellation policy

We understand that unforeseen circumstances may arise.

Client cancellation

  • 30+ days: Full refund minus administrative fees
  • 15-29 days: 70% refund of total amount
  • 7-14 days: 50% refund of total amount
  • 0-6 days: No refund possible

Atlas Wheels Tours cancellation

In case of cancellation on our part, we offer a full refund or equivalent alternative.

Travel requirements

Required documents

  • Valid passport (minimum 6 months after return)
  • Visa if required for your nationality
  • Travel insurance recommended
  • Recommended vaccinations

Health requirements

Please inform us of:

  • Existing medical conditions
  • Required medications
  • Food or medical allergies

Liability and insurance

Atlas Wheels Tours liability

We commit to:

  • Provide safe and comfortable transportation
  • Guarantee accommodation quality
  • Ensure guide competence
  • Organize well-structured tours

Liability exclusions

We are not responsible for:

  • Force majeure events (natural disasters, strikes)
  • Personal accidents or irresponsible behavior
  • Unfavorable weather conditions
  • Government decisions or restrictions

Code of conduct

We expect all our clients to respect local customs and the environment.

Respect and courtesy

  • Respect local culture and traditions
  • Be courteous to residents
  • Protect the environment and visited sites
  • Respect other travelers in the group

Prohibited behaviors

  • Illegal drug use
  • Damage to property or environments
  • Harassment or offensive behavior
  • Illegal or dangerous activities

Disputes and complaints

We are committed to resolving any dispute quickly and fairly.

Resolution process

  1. Contact your guide or our team immediately
  2. Submit a detailed written complaint
  3. We will investigate your complaint
  4. We will propose a fair solution

Jurisdiction

These terms are governed by Moroccan law. Any dispute will be resolved by Moroccan courts.

Contact us

For any questions about these terms and conditions:

Email: contact@atlaswheelstours.com

Phone: +212 666-991804

Contact us on WhatsApp